Refund and Cancellation Policy 

Thank you for registering for CtUC Connect 2023. We are excited to have you as a participant. Please read our refund and cancellation policy carefully before making any payments.

  • General Attendees: We regret to inform you that we do not offer any refunds to general attendees. Once your registration has been processed and payment has been received, you will not be eligible for a refund in case of cancellation or non-attendance. In the event you must cancel, we encourage you to attempt to find a colleague to attend in your absence. 
  • ServicePlus Customers: ServicePlus customers using their included registrations as part of  their contract may be charged a cancellation fee in the case of cancellation or non-attendance. 
  • Cancellation Fee for ServicePlus Customers: For cancellations made on or before July 10, 2023, you may be charged a cancellation fee of $249 (50% of the full registration price). For cancellations after July 10, 2023 or non-attendance, you may be charged a cancellation fee of $499. 
  • Cancellation Process: To cancel your registration, please send an email to our customer support team at with your name, registration ID, and the reason for cancellation.


We strongly advise all participants to carefully consider their schedules and commitments before registering for the event.


In the unlikely event that we have to cancel the event due to unforeseen circumstances, we will refund the full registration fee paid by all participants.


If you have any questions or concerns about our refund and cancellation policy, please feel free to contact us at